How long does it take until I receive my order?
We offer free shipping on all orders.
Once we receive your order, it will be processed within 1–2 business days. Processing takes place from Monday to Friday. Orders placed after 2:00 PM (CET, GMT+01:00) will be processed on the next business day.
The estimated delivery time is 4–7 business days. This is an approximate timeframe and may vary slightly depending on the courier, weather conditions, or seasonal peak periods.
Can I track my package?
Yes, you can. You can track your order here: Track order
Can I return my order?
We offer a 30-day return period during which the customer can return the package without providing a reason. This 30-day period begins upon receipt of the shipment. Please note that the return must be made within 30 days.
For more information, please visit this page.
Which payment methods does Nouveau Riche accept?
We accept the following payment methods: Visa, MasterCard, Maestro Card, Shop Pay, American Express, and Google Pay.
All prices in our shop are listed and calculated in the local currency of the delivery country. We support the following currencies for the respective regions:
- Australia: Australian Dollar (AUD)
- Bulgaria: Lev (BGN)
- Denmark: Danish Krone (DKK)
- Greece, Italy, Slovakia, Slovenia, and Spain: Euro (EUR)
- Canada: Canadian Dollar (CAD)
- New Zealand: New Zealand Dollar (NZD)
- Norway: Norwegian Krone (NOK)
- Romania: Romanian Leu (RON)
- Switzerland: Swiss Franc (CHF)
- Czech Republic: Czech Koruna (CZK)
- United Kingdom: British Pound (GBP)
- United States: US Dollar (USD)
I have not received an order confirmation. What should I do?
You will receive a confirmation email immediately after placing your order. This email contains your order number (consisting of at least 5 digits), a summary of your order, and the delivery address.
Sometimes confirmation emails accidentally end up in your junk or spam folder. Please check these folders in your email account to see if the confirmation email is there.
If you have checked your spam folder, waited a while, and verified your email address but still have not received an order confirmation, please contact our customer service. Provide them with your order details, including your full name and order number, and they will help you check the status of your order and resend the confirmation email if necessary.