How long does it take until I receive my order?
We offer free shipping on all orders.
Once we receive your order, it will be processed within 1–2 business days. Processing takes place from Monday to Friday. Orders placed after 2:00 PM (CET, GMT+01:00) will be processed on the next business day.
The estimated delivery time is 4–7 business days. This is an approximate timeframe and may vary slightly depending on the courier, weather conditions, or seasonal peak periods.
Can I track my package?
Yes, you can. You can track your order here: Track order
Can I return my order?
We offer a 30-day return period during which the customer can return the package without providing a reason. This 30-day period begins upon receipt of the shipment. Please note that the return must be made within 30 days.
For more information, please visit this page.
Which payment methods does Nouveau Riche accept?
We accept the following payment methods: Visa, MasterCard, Maestro Card, Apple Pay, American Express, and Google Pay.
All prices in our shop are listed and calculated in the local currency of the delivery country. We support the following currencies for the respective regions:
- Australia: Australian Dollar (AUD)
- Bulgaria: Lev (BGN)
- Denmark: Danish Krone (DKK)
- Greece, Italy, Slovakia, Slovenia, and Spain: Euro (EUR)
- Canada: Canadian Dollar (CAD)
- New Zealand: New Zealand Dollar (NZD)
- Norway: Norwegian Krone (NOK)
- Romania: Romanian Leu (RON)
- Switzerland: Swiss Franc (CHF)
- Czech Republic: Czech Koruna (CZK)
- United Kingdom: British Pound (GBP)
- United States: US Dollar (USD)
I have not received an order confirmation. What should I do?
You will receive a confirmation email immediately after placing your order. This email contains your order number (consisting of at least 5 digits), a summary of your order, and the delivery address.
Sometimes confirmation emails accidentally end up in your junk or spam folder. Please check these folders in your email account to see if the confirmation email is there.
If you have checked your spam folder, waited a while, and verified your email address but still have not received an order confirmation, please contact our customer service. Provide them with your order details, including your full name and order number, and they will help you check the status of your order and resend the confirmation email if necessary.
To which countries does Nouveau Riche deliver?
We currently deliver to the following countries: Australia, Bulgaria, Denmark, Greece, Italy, Canada, New Zealand, Norway, Romania, Slovakia, Slovenia, Spain, the Czech Republic, the United Kingdom, the United States, and Switzerland.
All orders are shipped free of charge – there is no minimum order value.
How do I start a return?
To initiate a return, please contact us at support@nouveauriche-official.com. If your return is accepted, we will send you a return label along with instructions on how and where to send your package.
Returns must be sent to the following address:
Koningstraat 26, 6121 HT Born, Limburg, Netherlands
Please note: Items returned without a prior return request may not be accepted.
Who bears the cost of the return shipping?
The customer bears the cost of the return unless the item is defective or damaged. We charge no return fees.
We only accept new, unworn, or unused items with tags and in the original packaging. Additionally, we require the receipt or proof of purchase.
Which items are excluded from returns?
Some items are excluded from returns, including:
- Perishable goods (e.g., food, flowers, or plants)
- Custom-made items (e.g., personalized products or special orders)
- Hygiene products (e.g., cosmetics)
- Hazardous materials, flammable liquids, or gases
- Discounted items and final sale products
- Gift vouchers
If you are unsure whether your item can be returned, please contact us.
Do you offer exchanges?
The fastest way to receive the desired item is to return the original item. Once the return has been accepted, you can reorder the desired item separately.
How long does it take to process my refund?
As soon as we receive and inspect your return, we will inform you about the approval of the refund. If approved, the refund will be automatically issued to your original payment method within 10 business days.
Please note that your bank or credit card provider may require additional time to process the refund. If more than 15 business days have passed since the approval of your return, please contact us at support@nouveauriche-official.com.
What should I do if I receive a damaged or incorrect item?
Please check your order immediately upon receipt. If an item is defective or damaged, or if you have received the wrong item, please contact us immediately at support@nouveauriche-official.com so that we can investigate the issue and resolve it for you as quickly as possible.
Is my payment secure?
Yes. All transactions are processed securely. Your payment information is encrypted and handled according to industry-standard security protocols.
The payment is processed at the time of order, and you will receive an email confirmation once your payment has been successfully completed. All product prices already include statutory taxes – there are no hidden fees at checkout.
Does Nouveau Riche also ship on weekends?
No. Orders are processed and shipped only on weekdays from Monday to Friday. There is no shipping on weekends and public holidays.
Orders placed after 2:00 PM (CET, GMT+01:00) or on weekends will be processed on the next business day.
Why is my delivery taking longer than expected?
The estimated total delivery time is 4–7 business days (1–2 business days processing plus 3–5 business days shipping). This information serves as a guideline.
In individual cases, the actual delivery time may vary – for example, due to the courier service, weather conditions, or seasonal peak periods. In such cases, we ask for your patience. If you have any questions about the status of your order, you can reach us anytime by email.
When will my payment be charged?
Payment will be processed at the time of order. Once your payment has been successfully completed, you will receive an email confirmation.
Are there any additional taxes or hidden fees?
No. All product prices in our shop already include the statutory taxes. At checkout, there are no hidden fees, and shipping is free for all orders.
In which currency will I be charged?
All prices are quoted and calculated in the local currency of the delivery country. A complete overview of the supported currencies can be found under the question "Which payment methods does Nouveau Riche accept?".
How can I reach customer service?
If you have any questions about your order, return, or payment, you can reach our customer service at any time by email at support@nouveauriche-official.com. Please provide your full name and order number so that we can assist you as quickly as possible.